Have questions or need assistance? Our team is here to help every step of the way. Reach out through our contact form or explore our FAQ section for quick answers to common questions. We’re committed to providing the guidance and support you need.
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United States
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Healing takes time — asking takes courage
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Have Questions? Get In Touch Or Look At The FAQ Section.
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What services are offered through InnerNest?
We provide online consultations including therapy (individual, couples, family), psychiatric care, and mental health support — all done virtually for your convenience.
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How do I schedule an online consultation?
You can book via our secure online portal. Once your appointment is confirmed, you’ll receive an email with your session details and a secure link for the video call.
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What should I expect during my first session?
During the initial consultation, your clinician will ask about your mental health history, current concerns, and your goals. Together you’ll discuss treatment options and make a plan moving forward.
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How long are sessions, and how often will I meet?
Sessions typically last between 45-60 minutes. Frequency depends on your needs; many patients start with weekly or bi-weekly appointments, then adjust based on progress.
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What happens if I need to cancel or reschedule?
If you need to change your appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may incur a fee.
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Do you accept insurance for online consultations?
Yes — we work with many major insurance carriers. Insurance coverage can vary, so we recommend checking with your provider to confirm telehealth benefits under your policy.
AvMed Florida Exchange
FL DSNP
Florida CMMA
Florida Exchange
Florida Medicaid
Medicaid
Medicare
Oscar Health Plan
Oscar Small Group Plan
UBH General
Aetna Behavioral Health
Cigna/ Evenrnorth Behavioral Health
United Healthcare/ Optum Behavioral Health
UMR
Carelon Behavioral Health
CarePlus
Freedom Health
Optimun Healthcare
Simply Healthcare
Simply Medicare HMO - CARELON
Humana PPO/HMO
Humana Gold Plus
Amerigroup - Simply Healthcare Network -
What if I don’t have insurance or my insurance doesn’t cover telehealth?
We offer self-pay options at transparent rates. In some cases, sliding scale or payment plans may be available. Contact our billing team to discuss your situation.
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How do I pay for online sessions?
Payment is processed online. We accept credit/debit cards and various electronic payment options. You’ll receive a invoice or receipt as needed.
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Will I have access to my medical/therapy records?
Yes — you have the right to access your records. If you’d like copies or a summary of your treatment, just submit a records request and we’ll respond per privacy law guidelines.
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How is my information protected during online care?
We use secure, encrypted, HIPAA-compliant video platforms. Your data and session details are kept private, and we follow strict confidentiality practices.
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What technology do I need for an online consultation?
You’ll need a reliable internet connection, a device with a camera and microphone (computer, tablet, or smartphone), and a quiet, private space.
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Which platform do you use for sessions?
We use a secure, HIPAA-compliant video platform. You’ll receive a private link to join before each session — no downloads required for most devices.
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What if I have trouble connecting?
If you experience issues, our support team can walk you through troubleshooting. If the problem cannot be fixed, we’ll reschedule at no extra cost.
“Dedicated to supporting your mental health journey with clarity, comfort, and lasting wellness.”